1. Nature of Services
Rudran Online provides digital services including mobile recharges, instant loans, and money transfers. As these are digital services, there is no physical shipping involved. All services are delivered electronically and instantly upon successful transaction completion.
2. Service Delivery Timeline
Our services are delivered as follows:
- Mobile Recharges: Instant delivery within 1-5 minutes of successful payment confirmation.
- Money Transfers: Processed immediately and typically completed within 30 minutes to 24 hours depending on the recipient's bank.
- Loan Disbursement: Subject to approval, loans are disbursed within 24-48 hours directly to your registered bank account.
- Digital Receipts: Sent instantly to your registered email address and available in your account dashboard.
3. Delivery Confirmation
You will receive confirmation of service delivery through:
- Email notification to your registered email address
- SMS notification to your registered mobile number
- Transaction history update in your account dashboard
- Digital receipt available for download
4. Delivery Delays
While we strive for instant delivery, occasional delays may occur due to:
- Technical issues with service provider networks
- Bank processing times for money transfers
- Verification requirements for loan applications
- System maintenance or upgrades
In case of delays exceeding the stated timeline, please contact our customer support team immediately.
5. Failed Deliveries
If a service delivery fails due to technical issues or incorrect information provided:
- You will be notified immediately via email and SMS
- The transaction amount will be refunded to your account within 3-5 business days
- You may retry the transaction with corrected information
- Our support team will assist you in resolving the issue
6. Customer Responsibilities
To ensure smooth service delivery, please:
- Provide accurate and complete information (mobile numbers, bank account details, etc.)
- Ensure your registered email address and mobile number are active and accessible
- Verify all details before confirming a transaction
- Keep your account credentials secure
- Check your spam/junk folder for email notifications
7. Service Availability
Our digital services are available 24/7, 365 days a year. However, delivery times may be affected by:
- Third-party service provider operating hours
- Bank holidays and non-working days
- Scheduled maintenance windows (notified in advance)
8. Tracking Your Service
You can track the status of your transactions through:
- Your account dashboard under "Transaction History"
- Email confirmations with transaction reference numbers
- SMS updates sent to your registered mobile number
- Customer support by providing your transaction ID
9. Contact for Delivery Issues
If you experience any issues with service delivery, please contact us:
- Email: info@rudranonline.com
- Phone: +91 8081518482
- Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
Please have your transaction ID ready when contacting support for faster resolution.
10. Changes to This Policy
We reserve the right to modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the updated policy.